Refund and Returns Policy

Last updated: 30 September 2026

This policy applies to registry access fees and related digital services supplied by Dial Company Register for Malawi businesses.

Refund requests

Refund requests are reviewed individually, taking into account the order status, whether registry access or related services have started, the reason for the request, and any rights available under applicable law.

To request a refund, contact us using the details below and include your order number, company name, payment date, amount paid, and the reason for the request. Do not send passwords, payment-card numbers, or other unnecessary sensitive information.

When a refund may be available

A refund may be considered where an order was duplicated, a payment was taken in error, the service could not be supplied, or another circumstance makes a refund appropriate. A request is not automatically approved, and approval does not affect any rights that cannot lawfully be excluded.

After access has started

Where registry access or work on a company register has already started, we may consider the work performed and any costs already incurred when assessing the request. We will explain the outcome and any applicable amount refunded.

How refunds are paid

Approved refunds are normally returned using the original payment method or another agreed method. Processing times depend on the payment provider and banking system.

Contact

Dial Company Register
Horizon Health House, Sunnyside
West Drive Street, Blantyre, Malawi
P.O. Box 1232
Email: support@dial-itmw.com
Telephone: +265 998 27 75 32